Isabelle Quinn | Returns & Exchanges

To return or exchange an item, simply click here and follow the prompts.

Before returning your item, please ensure you’ve read and understood our returns policy. Customers are required to pay the returned shipping fee therefore if any item/s are returned that don’t meet our policy they will be sent back to the customer who will then be charged another returned shipping fee.

Should you have any issues with the returns portal, please send an email to hello@isabellequinn.com.au and we will get back to you within 3 business days.

• Full priced, in stock items can be returned for an exchange, refund or store-credit, however these items must be returned in original condition, unworn, unaltered, unwashed and with their tags attached. This applies to online & click & collect orders only.
• Online orders must be posted back to the Isabelle Quinn warehouse, we are unable to process returns for online orders in store, please book your return through the returns portal. You are responsible for posting the item back and ensuring it arrives. 
• Online Warehouse Sale Items are marked as Final Sale and are not eligible for Refund, Exchange or Return.
• Items purchased with the use of a promotional code or discount code are not eligible for a refund, this excludes our 10% welcome code.
• 7 Day Policy – The item must be returned within 7 days from the date of purchase. Upon receipt of the items, they will undergo a quality review and once cleared, you will receive a refund or credit note for the purchase price [excluding shipping cost] directly to the original method of payment used for purchase.
• If payment is made using a credit service such as Afterpay, Zippay, Laybuy or Sezzle, a small fee will be deducted from the illegible refund amount to cover any fees incurred.
• We suggest all items are tried on as soon as they are received to ensure you can return items within the return’s timeframe.
• The purchase of custom made-to-order items are final and non-refundable.
• Isabelle Quinn holds the right to charge a restocking fee of up to 20% if for some reason the order is cancelled.
• Gift Cards may not be returned.
• Store-credit notes are valid for 12 months from the date of issue.
• Items purchased in-store can be returned within 7 days of purchase for a credit note or exchange. Any items posted back to our Mermaid Beach warehouse are to be returned at the expense of the customer. 
• Please note, if you return an item for an exchange and we refund you the $15 for shipping and you subsequently decide your want a refund you will be responsible for the shipping cost on the way back and will receive the paid price less the $15.00 refunded on the first exchange.

We endeavour to process refunds as soon as they are received but please allow up to 7 - 10 business days for returns to be processed. You will receive an email notification of the status of your refund once finalised. Refunds can take several business days to reflect on your credit card statement. This varies depending on your payment provider.

We're so sorry if an item you received is not in perfect condition. If you have received an item that is damaged or possibly faulty, please contact customer service immediately at hello@isabellequinn.com.au Please note, this excludes fair wear and tear.

Please note, Pre Orders are not eligble for a refund for change of mind. We are a small business and we are purchasing based on your pre-order requests. We understand you may change your mind, so you can return for a store credit or exchange. We will honour our Bonus Store Credit of 115%. Of course, if for any reason the garment is faulty, not the correct size or damaged we will no questions replace the garment in first instance or refund the item if we do not have a replacement in stock free of charge.

If you have any specific questions in relation to our returns policies, please feel free to contact us via email –hello@isabellequinn.com.au

Isabelle Quinn will not be held responsible to pay any duties or taxes to receive returned goods. If you would like to return your item please email us or post to:

3/55 Cronulla Avenue, Mermaid Beach QLD AUSTRALIA 4218

You are required to cover the postage fees and we advise to use a tracking service as Isabelle Quinn are not liable for missing parcels.